Legal & Governance
Privacy Policy
RKM Foundation ("we", "us", "our") values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, make a donation, volunteer, shop for a cause, participate in a fundraiser, or otherwise interact with us.
By using our website or sharing your information with us, you agree to this Privacy Policy and our Terms & Conditions.
1. Who We Are
RKM Foundation is a registered charitable trust in India. Through our website and digital platforms, we raise funds, share impact updates, manage donations, enable volunteering and CSR partnerships, and offer cause-related products.
This Privacy Policy applies to:
- Our website and donation pages
- "Shop for a Cause" product pages
- Fundraiser, volunteer, CSR, and enquiry forms
- Newsletter subscriptions and communication channels
- Any other online services operated by RKM Foundation
2. Information You Provide
When you interact with us, you may voluntarily provide:
- Contact details: name, email address, mobile number, postal address
- Donation details: donation amount, date, payment method, PAN (for 80G compliance)
- CSR / partnership details: organisation name, designation, and official contact information
- Volunteer details: skills, interests, availability, or other profile information
- Shop orders: delivery address and contact number
- Newsletter subscription details
- Any other information you choose to share through forms, emails, or messages
This may include "personal information" and, where applicable, "sensitive personal data" as defined under applicable Indian IT laws.
You may choose not to provide certain information; however, this may limit our ability to process donations, issue tax certificates, fulfil orders, or respond to your request.
3. Information Collected Automatically
When you browse our website, we may automatically collect limited technical information such as:
- IP address, browser type, device type, and operating system
- Pages visited, time spent, links clicked, and general usage patterns
- Approximate location (city or state level only)
- Cookie and similar tracking data
This information helps us improve website performance, security, and user experience.
4. How We Use Your Information
We use your information only for legitimate purposes, including to:
- Process donations, fundraisers, and shop orders
- Issue receipts, acknowledgements, and invoices
- File statutory tax reports and generate Form 10BD and Form 10BE
- Share impact updates, donor communications, and newsletters
- Respond to enquiries, feedback, or support requests
- Manage CSR partnerships, volunteering, and events
- Improve our programmes, website, and communications
- Comply with legal, accounting, and regulatory obligations
We do not sell, rent, or trade your personal information.
5. When We Share Information
We may share limited information only with trusted parties, including:
- Payment gateways and banks for secure transaction processing
- Courier partners for delivering products purchased from our shop
- Auditors, accountants, and professional advisors under confidentiality
- IT and analytics service providers who help us operate and improve our systems
- Government authorities or regulators when required by law
All such parties are required to use your information only for the specified purpose and to maintain appropriate confidentiality and security.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and understand how our pages are used. For more details, please refer to our Website Disclaimer & Cookie Policy.
7. Data Security
We use reasonable technical and organisational safeguards to protect your personal information, including:
- SSL encryption on our website
- Secure, access-controlled internal systems
- PCI-DSS–compliant payment gateways for card and UPI transactions
We do not store your card, UPI, or banking details on our servers. All payment information is processed securely and directly by trusted payment gateway providers.
While we take data security seriously and follow industry-standard practices, no digital system can guarantee absolute protection.
8. Data Retention
We retain personal information only for as long as necessary to:
- Meet legal, tax, and accounting requirements
- Fulfil the purpose for which the data was collected
- Resolve disputes and maintain accurate records
When information is no longer required, it is securely deleted or anonymised.
9. Your Choices & Rights
You may:
- Request details of the personal information we hold about you
- Ask for corrections to inaccurate or outdated data
- Opt out of non-essential communications such as newsletters
- Withdraw consent where applicable, subject to legal and regulatory limits
To exercise these rights, please contact us at info@rkm.support.
10. Children's Information
RKM Foundation does not knowingly collect personal information from children without appropriate consent where required by law. Where programmes involve minors, we work with responsible partners and follow safeguarding principles to protect children's privacy and well-being.
11. Third-Party Links
Our website may contain links to third-party websites or platforms. Their privacy practices are independent of RKM Foundation, and we are not responsible for their content or policies. Please review their privacy policies before sharing personal information.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date. Continued use of our website after changes are posted means you accept the revised Policy.
Thank you for trusting RKM Foundation. We are committed to protecting your information with care and responsibility.