Legal & Governance
Refund & Cancellation Policy – Donations
This policy explains how refunds and cancellations are handled for financial contributions made through the Donate section of the RKM Foundation website. By making a donation, you agree to the terms described below.
1. Nature of Donations
Donations to RKM Foundation, a registered charitable trust based in Mumbai, Maharashtra, India, are voluntary contributions made to support charitable programmes and beneficiaries. A donation is not a payment for goods or services.
2. Non-Refundable Donations
All successful donations to RKM Foundation are generally non-refundable. Once a donation is completed, we do not issue refunds, reverse transactions, or convert donations into product purchases.
This policy allows us to plan programmes responsibly and honour commitments made to communities and partner organisations.
3. Limited Exceptions (Technical Errors Only)
In rare situations, a correction may be considered for clear technical errors, such as:
- Duplicate donations charged for the same amount and payment reference
- A verified payment gateway error resulting in multiple charges
If such an issue occurs, please email us at info@rkm.support within 24 hours of the transaction and provide:
- Your full name
- Donation amount and date
- Transaction or payment reference ID
- Screenshot of the charge from your bank or payment application
After verification with the payment gateway provider, we may reverse the extra charge only. All decisions will be made at the sole discretion of RKM Foundation.
4. 80G Tax Benefits & Refunds
RKM Foundation is registered under Sections 12A and 80G of the Income Tax Act, 1961. Eligible donors may claim a 50% deduction on qualifying donations, subject to statutory limits.
We are required to report donations to the Income Tax Department through Form 10BD and issue Form 10BE certificates to eligible donors after the end of the financial year. Due to these regulatory requirements:
- If a donation has been reported in Form 10BD and/or used to claim 80G tax benefit, it cannot be refunded under any circumstance.
- If you are uncertain about retaining a donation, please avoid claiming the 80G deduction in your tax return.
5. Donation Amount & Payment Methods
The minimum online donation amount is specified on the Donate page of our website. Donations are accepted in Indian Rupees (INR) through Indian payment methods, including:
- UPI
- Net banking
- Debit or credit cards
- Bank transfers from an Indian account
RKM Foundation currently does not accept foreign contributions, as the Foundation does not hold FCRA registration.
6. Donation Receipts & Certificates
An instant email receipt is issued after a successful donation. Eligible donors who provide valid PAN details will receive their 80G certificate (Form 10BE) after the end of the financial year, typically by 31 May, in accordance with statutory timelines.
If you have not received your receipt or certificate, please contact us at info@rkm.support with your transaction details.
7. Chargebacks & Disputes
If a donation transaction is disputed directly with your bank or payment provider (a chargeback):
- RKM Foundation may provide supporting documentation such as receipts and transaction logs to verify the nature of the donation.
- If a payment is reversed by the bank, any associated 80G eligibility for that amount will lapse, and the donor must not claim a tax deduction for that reversed donation.
8. Changes to This Policy
RKM Foundation may update this Donation Refund & Cancellation Policy from time to time to reflect legal, operational, or regulatory changes. The version of the policy in force at the time of your donation will apply to that transaction.
Thank you for your generosity. Your trust enables us to carry forward our mission with integrity and accountability.